Account ManagerWe are very excited to be hiring for an Account Manager to join our Account Management team at Consultant Connect, part of Teladoc Health Group. Our Account Managers are the principal contact for their allocated regional clients and their focus is on great client service, accuracy, and timely delivery of work, relationship building and growth.
Contract type: PermanentHours of work: Monday to Friday, 37.Place of work: hybrid (home and Oxford office)
You will frequently work with the Marketing team on delivering effective communication to your clients, the Product Development team to feedback and develop our tech capabilities and the Sales & Innovation team to identify opportunities for growth and added value.
Stakeholder management & Relationship building:maintaining detailed project documentation
supporting the AM in the delivery of the project strategymonitoring activity data to review growth
Reporting & Analysis:working with the Marketing team to ensure surveys go out to all key userscollating and interpreting survey resultsProblem solving & risk mitigation:supporting the AM in their problem-solving activitiesmonitoring projects and sharing any trends or concerns to mitigate risk
Planning and organisation: managing tasks simultaneously, accurately, and according to priority.Good working knowledge of ExcelExcellent communication and relationship building skills
Behaviours that will help you succeed in this roleresults-driven, self-motivated, flexible, and resilient
seeking out advice from best-placed people to help shape solutionsapproaching projects, challenges, and people with a positive, can-do attitude.
Currently our benefits package includes:~25 days annual leave + public holidays~ Private Medical Insurance following probation~10% Pension Contribution (5% employer and 5% employee)~ Employee Assistance Programme (EAP) with access to free financial, legal and lifestyle, advice, as well as counselling and Mental Health support~ MyStrength, our own emotional awareness app supporting your mental and physical wellbeing~Training Programme access – delivered in conjunction with Teladoc Health, our parent company~ Extended parental leave~5 days paid dependant leave~ Bonus Incentive scheme~ Cycle to work scheme~ Company laptop
We have a thorough onboarding programme which ensures you get to meet all members of the team and have all the necessary training you need to succeed in the role. We also offer an extensive training programme to help you develop in your role and have a strong close-knit team who are always on hand to offer support and guidance.
Consultant Connect is a telemedicine provider transforming patient care in the NHS through better communications. Our services are used by over 4,000 GP practices, 7,000 consultants, over 90 healthcare areas and 120 hospitals. We are part of Teladoc Health Group .
Telephone Advice & Guidance, Photo Messaging Advice & Guidance, and Email Advice & Guidance, supported by the National Consultant Network , and Referral Backlog Triage for areas with high backlogs again supported by the National Consultant Network. Our Telemedicine Devices , Patient Connect service, and Patient Initiated Follow Up service enable providers to mobilise their workforce and maximise efficiency.
We’re a passionate bunch at Consultant Connect and share the same desire to improve patient care through better communication within the NHS.
Our office is based in Oxford city centre and although we currently operate a working from home policy, we hope to return to the office on a part time basis when applicable.
Equality and DiversityWe are committed to providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse workforce because, in our view, diversity enables better business outcomes….